“Just ask anybody in the organization what to change, and you will find out to what extent people are real experts at bitching and moaning…”
It wasn’t me, it was Goldratt who said it!? Wow, I hope I don’t lose my G-rating on this website.
This is just a short video clip of Goldratt explaining the interconnected components of an organization and how they work together when trying to solve a problem for increasing performance.? He also discusses the need for focusing mechanisms instead of relying on intuition of individuals, even managers who oversee the entire system, because no one can know enough about the entire chain.