Silence is NOT Always Golden

Filed under Communication, Leadership | Posted by MMeloni

“Silent gratitude isn’t much use to anyone.” – G.B. Stern

Have you ever heard this from a leader?

“If I do not yell at you, it means you are doing a good job. Go about your business and be happy that I am not yelling at you.”


“You get paid for being here; I have not said you are doing a bad job; what do you want from me?”

What some people want is to know that their efforts are appreciated. This is not an unreasonable request.

This might be a good time to consider whether or not this individual is really a leader or are they simply someone with a title and a higher position on the organizational chart?

Less hostile, but still not exhibiting strong leadership is the person who simply assumes that you know that you are appreciated. They never express it, because you should just know. As-If you are capable of mind reading.

Some people are not just motivated by salary, advancement, and challenging opportunities. Some people receive more value from positive reinforcement and recognition than they do from a monetary reward.

A sincere thank you goes a long way. Tell your team members and colleagues that you appreciate them. Be specific. To say, “I appreciate you,” is good. To say, “I appreciate the way in which you are able to redirect our executive team when they get off track,” is better. It is always good to take the opportunity at the moment to let someone know when he or she exhibits a skill or does something special that you appreciate.

Appreciation is an important part of your communication plan. Consider placing reminders in your communication plan to show appreciation to your team. This could be a special day when you bring in treats just because or you write them notes describing something that you appreciate about them. Maybe you have a surprise pizza party.

Whatever you decide to do, don’t keep your appreciation to yourself. This is not the time to be quiet!