risk management

Having managed small/simple and large/complex projects, risk management is something that I know I have neglected on the small/simple ones in the past, but the need for it becomes apparent on the large/complex ones.

There was a discussion recently Inside pmStudent e-Learning about this.

I’ll share my thoughts, and I’d like to hear yours.

Scaling it Down

photo by Soggydan Dan Bennett via Flickr

A basic principle for me on small projects has been scaling down the important project management processes to suit the environment, not eliminating the need for the process at all.  I didn’t always feel this way, but after managing larger projects my perspective changed.  I now see the value in thinking about even the smallest projects in a structured way.

Sometimes distinct activities become merged on smaller projects, but I have come to the conclusion that this isn’t optimal either.  I find there is a clarity of purpose and thought that comes from respecting the boundaries between discrete project management processes; a focus that yields better results and maintains the integrity of the process.

Intuition

The smaller and more simple a project, the easier it is to intuitively have a grasp on the risks involved.  If your project is 2 weeks in duration, you are going to be thinking about risks while planning the project whether you want to or not.  And because of the short time frame, you’ll probably be pretty good at it if you know anything about the domain and your team has done projects like this before.

The longer a project stretches out, and the more moving parts get involved, the less validity our “gut feel” has in identifying and assessing risks.  That is why on a longer term project you want to do continuous risk management, making sure to identify and assess risks along the life span of the project.  If a project is only a month long however, you may only do this activity once or twice and it’s not going to be a 2-hour discussion for the team.  It should more likely be a 5 minute conversation.

Steps for Risk Management on Small Projects

  1. Ask the question “What worries you about this project or your piece of the project / what opportunities do you see” to team members….individually or in a group setting
  2. For a short project, pick no more than 3-5 that seem likely or would have a big impact
  3. Formulate these in terms of “Given [situation] there is a possibility of [event] resulting in [impact].
  4. Prioritize these risks, figure out who the owner is, and figure out 1) how to mitigate if possible and 2) what you might do if it happened.
  5. Follow up as necessary (at least weekly in your one-on-ones) with the risk owner to hold them accountable for their planned actions.
  6. Report status of the continuous risk management process in your project status reviews.

On a short term project, I wouldn’t spend too much time on risk management.  It’s important, but should be scaled down.  This could be reviewed monthly or so if the project is long enough for that.  Plus on a short project I would consider the PM as the “risk board” and perhaps the technical lead and sponsor too.  It’s all a matter of scale and your particular project’s environment.

What do you think?  How do you manage risk effectively on small projects?

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We had a LOT of snow over the Christmas holiday.  A LOT.

NOT the vehicle I drove around in!

Having barely made it out to my in-laws for my birthday celebration (and even more Christmas presents for my 3 spoiled sons) we stayed the night because it was getting worse and the snow plows weren’t going to be out until the next day in that area.

I wouldn’t have driven back on Saturday around noon but our dog Snickers needed to be cared for.  So I left the family safe and warm inside and I ventured out.

AND THEN IT HAPPENED.

No, I didn’t get stuck or slide into the ditch.  Fooled you!

I started thinking about the heightened level of risk all around me.  Looking at it from a project manager’s eyes who has always taken risk management seriously, I started to notice some things that were important to me in this risky situation.

Data

  • Before I left in the first place, I checked my city’s website to check the status of our fleet of snow plows.  It enabled me to plan a route that was longer, but less risky.
  • I also checked Twitter.  Unfortunately the references to “my street” were not helpful.  Sometimes data is unreliable for use in risk management decisions.

Equipment and Materials

In an area that gets a lot of snow, you have to be prepared.  Some years we don’t get a big blizzard at all.  Other years it can get pretty bad.

How do we mitigate this risk using equipment and materials?

  • We own 4×4 trucks, snow blowers, shovels, and of course warm clothes.
  • We own small cars too, but we don’t drive them when it’s like this out!
  • We pack winter survival gear in our vehicles so that if we get stuck somewhere we don’t freeze to death.
  • We throw shovels and chains when it’s bad just in case we get stuck or need to help someone else who is stuck in the snow.
  • We make sure our cell phones are fully charged and the gas tank is full.

Contingency

As I was driving home, I made sure to leave a decent amount of space between me and the car to the front and side of me.  In case the vehicle on my side started to slide, I wanted to have plenty of room to react.  If possible I would speed up or slow down slightly so we were staggered and not directly across from each other.

The space in front of me was for 2 reasons.

  • I wanted to have plenty of room so that if I started sliding when trying to stop, I would have extra room to gain control and not crash into the vehicle in front of me.
  • I wanted plenty of room so that if a vehicle coming up behind me started to slide I could gently move forward into the buffer and prevent a collision from behind.

Attention & Feedback

All that buffer wouldn’t have done much for me if I wasn’t vigilant.  I had to be sure the channels of information flow were open so I knew immediately if something bad was going down, what it was, and in many cases respond with an action I had already pre-planned.

  • All my windows and mirrors were well cleared of ice and snow so I could see what was going on around me.
  • I kept the defroster on to prevent the wind shield and side windows from fogging up.
  • When coming to a stop, I kept a constant eye out for cars coming up behind me so if they started sliding I could use that buffer in front of me.
  • I paid attention to the cars beside me too so I could react if they started sliding or decided at the last minute to change lanes while they had poor visibility due to being too lazy to clear their windows properly (yeah, that one happened)

Method of Operations

Finally I drove the truck in such a way to mitigate my risk of being on the road at such a lousy time.

  • I drove slow and deliberately.
  • When stopping it was gradual so as to not start sliding.
  • Looking ahead more than usual to see upcoming obstacles, etc.
  • On 2-lane roads I stayed in the left lane.  This got me out of the way of crazy people who were turning on to the main street in little golf cart-like cars by gunning it through a 3-foot pile of snow the plows left. (yeah, that one happened too.  Several times.  Some got stuck, some made it through and careened out into the middle turning lane.)
  • I used 4×4 low gear on unplowed residential streets and 4×4 high gear on the plowed streets.

There’s probably more that I just can’t think of right now.  (How about “not living in South Dakota” as a mitigation plan!)

So how does this relate to risk management on your projects?  How do you use data, equipment and materials, contingency, attention & feedback, and your method of operations to perform what I always like to call CONTINUOUS risk management?

Leave your comment below!

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Common Language is the Key to Project Management

by JLeRoyWard December 10, 2008 Lessons Learned

Imagine being asked to work on a project, only you don’t speak the language in the country in which it will be conducted. You wouldn’t get very far, and you’d most likely experience a lot of raised eyebrows because all you could do is point and smile. Sharing a common language is not the same [...]

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PM Lectures – Project Management Training

by Josh December 4, 2008 Training

I recently went through a course from PMLectures called “Dealing with Difficult People” by Margaret Meloni. I’m earning some PDU’s with it but I also learned a lot of techniques to help me deal better with people I work with every day.

In short, the video presentation goes through

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Irrational Loss Aversion

by Brian Bozzuto November 10, 2008 Books

Recent events allowed me to catch up on some reading and I found myself going through “Sway – The Irreresitable Pull of Irrational Behavior” by Ori and Rom Brafman. The book is a generally enjoyable light read, but it delved into one topic I found very fascinating: irrational loss aversion.

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The Need for a New Knowledge Area

by Josh November 2, 2008 Risk

So I’m doing some PMP sample test questions today and ran into one where at the end, additional things were added and the customer is very happy. According to the answer, this project was unsuccessful because the additional features were “gold plating” which wastes time and probably cost. I got this wrong because I read “the project has added [this and that]” as the [this and that] = intended product of the project.

But there’s a deeper insight here.

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