Keep on Learning - Attribution: leonbidon
I recently went through a course from PMLectures called “Dealing with Difficult People” by Margaret Meloni. I’m earning some PDU’s with it but I also learned a lot of techniques to help me deal better with people I work with every day.
In short, the video presentation goes through tips and techniques for recognizing types of behaviors in others and yourself, methods for dealing with those behaviors, and in cases where you are unable to have an impact on the behaviors, applying risk management to the situation. (AKA, Cover Your Butt)
I found it very helpful. It comes in a zip file and I started watching the video, but then found that the .mp3 files were all nicely organized in a folder for me. I mostly have time for these things when I’m commuting, so I popped those audio files on my MP3 player and listened driving to and from work.
Great job on this training course Margaret!
Link: PMLectures
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