If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL? (IT Infrastructure Library, a set of books similar in nature to PMI?s PMBOK Guide) or ITSM (IT Service Management – the concept of IT as a ?service? to the business). If you haven?t heard of ITIL, you […]
My 19 year old son, Michael, stares at me blankly when I mention the King’s Gambit or the Ruy Lopez opening. He knows nothing about chess notation and has never heard of Tal or Kasparov.
But he beats me consistently. I have the knowledge; he is a better performer.