Resolving Conflict

30 Aug 2008 - 07:42 PM under Leadership | Posted by

When more than one person works on a project, then we consider the group of persons as a team. When there is a team the conflict is inevitable. This is because each one will have their desire and goals. When ones goal doesn’t coincide with the other members goal, at that point conflict arises.

Conflicts arise due to incompatibility of goals.

There are five ways of resolving the conflicts

  • Forcing
  • Smoothing
  • Compromise
  • Confrontation
  • Withdrawal

The most important and the effective way is confrontation.

Forcing:

The word itself speaks about the way you are going to resolve the conflict. Use force ! The conflict is resolved by applying force (though not physical force) on one party. The team members will go along the way because they are told to do so. Here it is a win-lose technique. The person who has used the force has won. The person who has followed the instructions has lost.

Smoothing:

It’s a temporary way to resolve conflict. Someone makes an attempts to make the conflict less important than it is. The team members during the meeting believe they have a solution to the conflict and they all agree to it. Later on when someone thinks over the conflict and discovers that it is more important than what they were told in the meeting , at that time the conflict will resurface. Here it is? a lose-lose technique.

Compromise:

In this technique, looking at the situation everyone agree to give up something. Initially these team members would have thought not to give up. As a result of which they come up with a solution which is? accepted by all. If the members have made firm commitments then then the? conflict will not resurface. In this technique neither one wins nor loses.

Confrontation:

It is also known as problem solving. Here the members try to find the root cause of the issue and try to? eliminate the cause. As a result of which the solution becomes permanent. This is a win-win technique.

Withdrawal:

Unlike compromise, here one member gives up and leaves the meeting. He refuses to discuss further. It will never results in a resolution. It is the worst kind of resolution technique. This is a lose-lose technique.

Finally, the project managers who are involved in the resolving conflicts will always be inclined towards the confrontation and never look towards the withdrawal technique.

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