What me, upset? OK not you, but let’s consider the fact that perhaps one day, someone close to you may become angry. Perhaps even in the workplace. And you already know that communications become clouded when anger does the talking. Try this recipe next time anger appears on the menu.
Take these ingredients: An open stance that shows interest; direct eye contact that builds trust; a soft and measured tone of voice and a non-threatening posture (sitting down is good). Combine all ingredients by modeling the behavior you want the angry person to exhibit.
Prevent participants from reaching the boiling point by avoiding pointing, raised voices or sarcasm.
Maintain a consistent level of respect while all ingredients are mixed and measured. Don’t give up, sometimes this recipe can be prepared quickly and other days it needs to simmer more slowly.
Serve with generous helpings of patience and enjoy a healthy professional relationship.